Privacy Policy

1. Introduction

Condos on Call Property Services Group Inc. ("Condos on Call", "we", "us", or "our") is committed to protecting the privacy, confidentiality, accuracy, and security of personal information entrusted to us. We recognize the importance of privacy and are dedicated to handling personal information in a responsible, transparent, and lawful manner.

This Privacy Policy describes how we collect, use, disclose, store, and protect personal information obtained through our website, communications, services, and business operations.

By accessing our website, submitting information through our website, requesting a quotation, communicating with us, or engaging our services, you acknowledge and agree to the practices described in this Privacy Policy.

2. Scope

This Privacy Policy applies to:

• Visitors to our website;
• Property owners, condominium corporations, property managers, clients, and prospective clients;
• Vendors, suppliers, contractors, and business partners;
• Individuals who contact us through our website, email, telephone, or social media platforms.

3. Information We Collect

We may collect the following categories of information:

Personal Information

Personal information may include:

• Full name;
• Company or organization name;
• Mailing address;
• Email address;
• Telephone number;
• Property address;
• Billing and payment information;
• Information provided through inquiries, quote requests, service requests, or correspondence.

Website and Technical Information

When you visit our website, we may automatically collect:

• IP address;
• Browser type and version;
• Device information;
• Operating system;
• Pages viewed;
• Date and time of access;
• Referring website information;
• Website usage and analytics data.

Business Information

We may collect information necessary to provide our services, including:

• Property maintenance requirements;
• Service history;
• Contract information;
• Site inspection details;
• Customer communications and feedback.

4. How We Use Information

We use information for legitimate business purposes, including:

• Providing and managing our services;
• Responding to inquiries and quote requests;
• Communicating regarding contracts and service delivery;
• Scheduling and coordinating maintenance activities;
• Processing payments and maintaining financial records;
• Improving our website and customer experience;
• Conducting internal business analysis and planning;
• Meeting legal, regulatory, insurance, and contractual obligations;
• Protecting our rights, property, personnel, customers, and operations.

5. Consent

Where required by applicable law, we collect, use, and disclose personal information with appropriate consent or as otherwise permitted by law.

Consent may be express or implied depending on the circumstances and sensitivity of the information involved.

Individuals may withdraw consent at any time, subject to legal, contractual, and operational restrictions.

6. Cookies and Analytics

Our website may use cookies, web beacons, analytics tools, and similar technologies to:

• Improve website functionality;
• Understand visitor behavior;
• Measure website performance;
• Enhance user experience;
• Support security and fraud prevention efforts.

Users may adjust browser settings to refuse or limit cookies; however, certain website functions may not operate properly if cookies are disabled.

7. Disclosure of Information

We do not sell personal information.

We may disclose personal information to:

• Employees and authorized representatives;
• Service providers and contractors assisting in business operations;
• Professional advisors, including legal, accounting, and insurance professionals;
• Financial institutions and payment processors;
• Government authorities, regulators, law enforcement agencies, or courts where required by law;
• Parties involved in a business transaction such as a merger, acquisition, financing, or corporate restructuring.

All third parties receiving personal information are expected to maintain appropriate safeguards and confidentiality protections.

8. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, or destruction.

These measures may include:

• Secure network protections;
• Access controls and authentication measures;
• Employee confidentiality obligations;
• Data backup and recovery procedures;
• Monitoring and security management practices.

While we strive to protect information using commercially reasonable measure, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, satisfy legal obligations, resolve disputes, enforce agreements, and support legitimate business operations.

When information is no longer required, it will be securely deleted, anonymized, or destroyed in accordance with applicable laws and business practices.

10. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, security, or policies of third-party websites.

Users are encouraged to review the privacy policies of any third-party sites they visit.

11. Children's Privacy

Our services and website are not directed toward individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information.

12. Your Privacy Rights

Subject to applicable laws, individuals may have the right to:

• Request access to personal information;
• Request correction of inaccurate information;
• Withdraw consent where applicable;
• Request information regarding how personal information is used or disclosed;
• Make inquiries or complaints regarding privacy practices.

Requests may be submitted using the contact information provided below.

13. International Data Transfers

Information may be stored, processed, or accessed in jurisdictions outside of the individual's province, territory, or country of residence. In such circumstances, information may be subject to the laws of those jurisdictions.

We take reasonable steps to ensure appropriate protections are maintained when information is transferred.

14. Changes to This Privacy Policy

We reserve the right to update, revise, or modify this Privacy Policy at any time to reflect changes in legal requirements, business practices, technology, or operational needs.

The updated version will be posted on our website with a revised effective date.

15. Contact Information

Questions, requests, or concerns regarding this Privacy Policy or our privacy practices may be directed to:

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.